A system diagnosis is one of the first things we do to any computer that comes through the door. Hardware or software, we have to assess the issues a computer has. Generally we will call the customer and let them know their options for fixing the PC. We do this because after finding out what issues the computer has, sometimes the repair cost ends up being too expensive. In this case we charge the diagnosis fee just to cover the labor time spent on researching the issues the computer was having.
There are certain situations where we will only charge the customer the diag fee if we feel the work we have done doesn't warrant our hourly rate ($59).
****If work is done to the PC the fee is waived and the customer is charged regularly for service!