Imaging Bad Drives
If we feel that the drive is in good enough working condition, we make an exact image of the drive and place it on new hard ware. What this means for the customer is that even if they have a hard drive going bad, the machine will come back looking as if it never had the issue in the first place.
Manually Pulling Data
When a drive is in a good enough working condition that data is accessible but we are not able to make an image, we will load the drive into our shop computer and extract the data to a flash drive, external drive, or new hard drive. We always call the customer at this point and discuss what they would like to do. Options usually include:
- Reload the computer with the proper operating system and replace data
- Backup data to flash drive or external drive and return it to the customer
**prices can increase depending on the amount of time it takes to access data/severity of failure on hard drive.
Restoring From Backup
There are two cases where restoring from a backup typically happens. The first is when a hard drive may be so bad that we cannot get anything off of it; this is not very common. In this situation, assuming the customer has a backup, we are able to restore their files back to their machine on a working hard drive. The second case is when a user gets a virus. Viruses like Cryptolocker and Cryptowall have become very popular. These viruses both infect a user's PC and run in the background encrypting data such as documents, pictures, and videos. There is no way to get this data back without the password used by the virus! If the user has a backup we are able to restore most of their potentially lost data.
Data recovery is one of our specialties, with the exception of mechanical failure, we have gotten many bad hard drives working to the point of pulling a user's data off onto another drive. The most common issue we see is that a customer's computer may not boot due to drive failure and in most cases the drive is still in good enough working condition to image with all data still in place.